Investing in a luxury timepiece is a statement—and a commitment. At Phigora, we understand the weight of that decision. That’s why every watch in our collection is backed by our Phigora Guarantee, ensuring you shop with complete confidence and peace of mind.
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AUTHENTICITY GUARANTEE
We want to alleviate any authenticity concerns or doubts you may have when purchasing a watch from us. Every item on our site is inspected and authenticated before it is listed for sale. While not every pre-owned watch comes with its original certificate, every item comes with a Phigora Certificate of Authenticity. This certificate guarantees the authenticity of the watch or your money back.
RETURNS & REFUNDS
We promise to do everything possible to make sure you are completely satisfied with your watch purchase. We also understand that sometimes it may not be a good fit, or simply it’s not what you want. Unless otherwise indicated, you can return any watch for any reason within 14 days of receiving it. For special order watches that have been sourced on request, refunds may not apply.
RETURNS
We suggest that you send your item(s) insured with a signature required via UPS or FedEx. Customer is responsible for Return shipping charges. We are not responsible for lost or damaged packages.
All returned or exchanged items must be in their original condition sold. All Returned or exchanged items must include in the packaging, documents, instruments, links, straps, buckles, tags, protective stickers, boxes and warranties as shipped by Phigora.
We do ask that you do not alter any watch while it’s in your possession. No modified watches will be accepted as a return. This includes intentional modifications such as exchanged, removed, or added parts, as well as unintentional modifications such as scratches, dents, or mechanical tampering. Items must be returned without blemishes, dings, scratches or any indication that the watch has been worn or sized in any manner.
REFUNDS
You can return a watch for any reason within 14 days of receiving it, as long as it is unworn.
All credit card and Pay Pal purchases are subject to a 4% restocking fee, items purchased using bank wire/transfer are excluded. Restocking fees may be waived for store exchanges with approval.
Phigora reserves the right to charge a restocking fee of up to 15% if the watch is returned with visible signs of wear.
Not refundable:
Shipping charges.
Any watch not accompanied with original watch material sold with, such as (boxes, papers, warranty, appraisal).
Items not in original condition.
At Phigora, every luxury watch undergoes a comprehensive inspection by professional watchmakers, ensuring authenticity, precision, and top-tier condition. Each timepiece is thoroughly examined before listing and again prior to shipping, with servicing performed as needed to meet our high standards. Every purchase is backed by a complimentary two-year warranty that covers the internal movement of the watch. This warranty excludes wear and tear or accidental damage, but reflects our commitment to providing certified, authentic timepieces that deliver long-term reliability and value.
