FAQ

Shop thousands of pre-owned and brand new watches, fully authenticated and graded by our in-house watchmakers. Discover your next watch today.

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Are all your watches authentic?

Yes, Each timepiece undergoes a rigorous multi-point inspection by our professional watchmakers before being listed for sale. This includes a detailed evaluation of both the movement and aesthetic condition to ensure it meets our high standards. Before shipping, every watch is inspected once again to verify authenticity, functionality, and presentation.

Do your watches come with a warranty?

Yes, All phigora watches come with a 2 year warranty that covers mechanical defects.

What forms of Payments are accepted on Phigora?

We accept credit cards, paypal, zelle, Cryptocurrency and Bank wire. Take advantage of better pricing with zelle and Bank Wire payments.

What is your Return Policy?

We have a very flexible return policy. You can return a watch for any reason within 14 days of receiving it, as long as it is unworn. There is a full refund with bank wire and a 4% restocking fee for credit card payments. Please see our full return policy for more information.

Do you have a Physical Store?

Yes! We have a store location in Great Neck, Long Island New York. Feel free to schedule an appointment to visit us there.

Can I get my watch serviced through Phigora

Yes! We Own and Operate Watch Central,  a 25 year old service center with 7 Swiss-trained watchmakers and polishers. We service all major brands and are authorized for Cartier, IWC, Omega, Panerai, and JLC.

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CARTIER

What are the most popular Cartier models?

Cartier offers a range of popular watch models, with the Cartier Tank standing out as the brand’s most iconic and recognizable timepiece. Other notable models include the Panthère, Santos, Ballon Bleu, Calibre, and Pasha, each celebrated for its distinctive design and craftsmanship

Do I need to have my watch regularly polished?

Polishing can help reduce or remove scratches on gold or steel watch surfaces. However, because it involves removing a thin layer of metal, we recommend limiting this service to no more than twice over the lifetime of a white gold watch, and no more than three times for a yellow gold piece.

Why do I need to have my watch serviced regularly?

a. Regular maintenance of your watch movement is essential to ensure its optimal performance. Over time, changes in the viscosity of the oil inside the movement can cause it to dry out, leading to increased friction. This friction can disrupt the precision of the watch, causing it to run too fast, too slow, or even stop completely.

b. If you notice that your watch is running noticeably fast or slow, it may be time for servicing. Additionally, if your watch has not been worn for several months, it may take a few days of wear to regain its full accuracy.

What is a magnetic field and how can it harm my watch?

a. We are surrounded by invisible magnetic fields, which are primarily generated by magnets, loudspeakers, mobile phones, smart phones, magnetic closures for refrigerators or cabinets, and magnetic clasps on handbags. While a magnetic field may cause a quartz watch to lose a few seconds, it will regain its normal functioning once removed from the field. However, magnetism can interfere with the movement of a mechanical watch, disrupting its ability to function properly.

b. To check if your mechanical watch is magnetized, place it near a compass. If the compass needle spins, the watch is magnetized and should be serviced.

What is the accuracy difference between a quartz movement and a mechanical movement?

a. Quartz watches are powered by a battery and rely on a quartz crystal as the timekeeping element, which means their accuracy remains consistent regardless of the watch's position. In contrast, mechanical watches are powered by a wound-up spring. If your mechanical watch requires manual winding, you will need to turn the crown to wind the spring. Automatic (self winding) mechanical watches also use a spring, but the winding is driven by the motion of your wrist, which causes an oscillating rotor to store energy.

b. If you are not very active or do not wear your watch regularly, the spring may not be wound enough for proper operation. Whether manual or automatic, mechanical watches may run slightly fast or slow depending on your wearing habits.

How can I check that my watch is stillwater-resistant?

a. The water resistance of your watch is maintained by a system of seals that are constantly under pressure and subject to natural wear over time. Regular checks of your watch’s water resistance are essential to ensure its effectiveness and to replace the seals if needed.

b. Under normal wearing conditions, we recommend replacing the water resistance seals approximately every two years, which aligns with the typical battery replacement cycle for quartz watches.

c. If your watch is frequently exposed to active movement or water contact, we advise having the seals checked annually for optimal performance.

Will my Cartier appreciate over time?

The potential for a Cartier watch to appreciate in value over time depends on several key factors, including the specific model, its rarity, and overall market demand. Certain timepieces—particularly vintage or limited-edition models—have become highly desirable among collectors and may increase in value. Therefore, it's essential for prospective investors to conduct careful and thorough research before making any purchase decisions.

PATEK PHILIPE

How to service my Patek Philippe watch?

We offer expert service and repair for luxury timepieces, including Patek Philippe. Our skilled professionals ensure your watch receives meticulous care, and every serviced piece is graded for quality assurance. To schedule an appointment for servicing and evaluation, please contact us directly.

What are the best selling Patek Philippe models?

The best-selling Patek Philippe models include some of the most iconic and sought-after timepieces in the world. Among them is the Nautilus 5711/1A, a highly coveted model featuring a 42 mm case and a striking blue dial. The Aquanaut 5168G-001 stands out as a modern luxury sports watch. Also in high demand is the Nautilus, known for its distinctive dial layout. Rounding out the list is the Calatrava 5212A-001, a classic stainless steel model that combines timeless aesthetics with a unique weekly calendar complication.

How long do Patek Philippe watches last?

Patek Philippe watches are celebrated for their exceptional longevity and timeless design, crafted with the intention of being passed down through generations. With proper care and routine servicing, these masterpieces can retain their precision and functionality for centuries. This enduring quality reflects the brand’s unwavering commitment to excellence and its iconic philosophy.

How do you wind a Patek Philippe watch?

Many Patek Philippe watches are self-winding, harnessing the natural motion of the wearer's wrist to keep the movement running. However, after extended periods of inactivity, some models may require manual winding. To do this, gently turn the crown clockwise until you feel resistance. The exact number of turns needed can vary depending on the model.

Are Patek Philippe watches waterproof?

Water resistance varies widely across Patek Philippe models. Some watches are designed for everyday wear and offer a basic level of protection against moisture, while others are not intended for any water exposure. To determine the appropriate use, it’s important to review the specific model’s water resistance rating.

Are Patek Philippe watches unisex?

While some Patek Philippe models may have a more masculine or feminine design, many are crafted to be worn by individuals of all genders. Ultimately, the choice comes down to personal style and preference.

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ROLEX

What are some of most popular Rolex models?

Rolex has a lineup of highly popular and iconic models that are celebrated for their craftsmanship, reliability, and timeless design. Among the most renowned is the Rolex Submariner, a legendary dive watch known for its robust build and classic aesthetic. The Rolex Daytona, a chronograph originally designed for race car drivers, is especially prized in the collector market. For those seeking versatility, the Rolex Datejust stands out as an elegant yet practical everyday watch.. The Rolex GMT-Master II is another favorite, loved for its dual time zone functionality and colorful bezels like the iconic “Pepsi” and “Batman” editions. Meanwhile, the Rolex Day-Date, often called the “President,” exudes prestige and luxury, crafted exclusively in precious metals and worn by numerous world leaders.

Will my Rolex appreciate in value?

Yes, Rolex watches generally appreciate in value over time. They are widely regarded as strong investment pieces, with many classic models consistently gaining value since the brand’s inception. Factors such as rarity, condition, and historical significance play a key role in their value retention.

Should I sell my Rolex?

Deciding whether to sell your Rolex is an important choice that depends on several factors, such as your financial situation, the watch’s condition, and current market demand. Selling can provide immediate cash and may yield a strong return, especially if the model is in high demand.

Why are some Rolexes more expensive than the retail price?

Rolex watches often sell for more than their original retail price. This is due to a combination of exceptional craftsmanship, premium materials, innovative movements, brand heritage, and overall exclusivity. Vintage Rolex models, in particular, tend to appreciate in value over time, making them a smart investment for collectors. Models crafted from solid gold are especially expensive.

How often do I need to service my Rolex?

To ensure lasting accuracy and water proof performance, it is recommended periodically having your watch professionally serviced. Depending on the model and actual usage, servicing is typically advised approximately every 10 years.

Can I play sports with my Rolex on?

You can wear your Rolex while playing sports, as the Rolex Oyster case offers optimal protection for the watch movement against shocks. All Rolex wristwatches are waterproof, with Oyster Perpetual models rated to depths of at least 100 meters, and the Perpetual 1908 rated to 50 meter.

AUDEMARS PIGUET

What are the most popular Audemar Piguet Models?

Royal Oak Concept, Royal Oak, Royal Oak Offshore, Jules Audemars, Millenary and AP Vintage.

Can I swim with my Audemars Piguet watch?

a. If your watch is water-resistant, you may wear it in water, but always adhere to the depth limits specified in its technical documentation. Before immersing your watch, ensure the crown and push-pieces are fully screwed down to prevent water ingress.

b. We recommend having your watch’s water resistance checked annually to maintain its integrity.

c. For non-water-resistant watches, or watches with leather straps, avoid any  contact with water.

Where should I service my Audemars Piguet watch?

To service your Audemars Piguet watch, you should bring it to an Audemars Piguet boutique, repair center, or authorized retailer. Phigora has partnered up with Watch Central, a long standing service center with a reputation for excellence. Bring your watch in today.

What are some of the complications that Audemars Piguet is known for?

Audemars Piguet is renowned for its intricate and complex watch complications, particularly the Grande Complications. These include minute repeaters, split second chronographs, and perpetual calendars.

Will my Audemars Piguet watch appreciate in value?

Audemars Piguet (AP) watches are highly coveted by collectors and horology enthusiasts, with their desirability often driving up the value of certain models over time. However, it's important to recognize that not everyone shares the same appreciation for luxury timepieces, and market trends can be unpredictable. Past performance is not a guarantee of future returns. Therefore, individuals considering watches as an investment should conduct thorough research and assess their personal financial goals before making a purchase.

Does polishing my Audemars Piguet watch affect its value?

Polishing a collection watch will remove some of the metal and original design, thus reducing its value. For collector’s watches like Audemars Piguet, keeping the most authentic condition possible is paramount. For less valuable timepieces, polishing is a standard service procedure.

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