Digital Marketing Manager

Roles & Responsibilities:

• - Develop and execute digital marketing strategies to drive brand awareness, traffic, and sales
• - Plan, execute, and optimize email and SMS marketing campaigns
• - Manage customer journeys, segmentation, and lifecycle messaging
• - Conduct A/B testing to improve engagement, open rates, and conversions
• - Manage SEO, website performance, and conversion optimization initiatives
• - Analyze performance and optimize campaigns based on insights

Skills We Need:

• - Proven experience in email and SMS marketing
• - Hands-on experience with Klaviyo, Shopify, and marketing automation platforms
• - Strong knowledge of SEO, A/B testing, segmentation, and analytics
• - Data-driven and detail-oriented

CONTENT CREATOR

Roles & Responsibilities:

• - Shoot and edit high-quality photo and video content for digital platforms
• - Create viral, performance-driven content for Instagram, YouTube, TikTok, and Facebook
• - Manage and grow Phigora’s social media presence across all channels
• - Shape, maintain, and curate the Phigora brand voice and visual identity
• - Research trends, sounds, and formats and adapt them into on-brand content
• - Collaborate with marketing and creative teams on campaigns, launches, and promotions
• - Maintain organized content workflows and meet fast-paced deadlines

Skills We Need:

• - Strong video editing skills using Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve
  (CapCut users will not be considered)
• - Solid understanding of lighting, framing, composition, and audio for video
  Experience with short-form and long-form social content
• - Ability to concept, storyboard, and execute content independently
• - Strong copywriting instincts for captions, hooks, and calls to action
• - Knowledge of platform algorithms and content performance metrics
• - Highly creative, self-driven, detail-oriented, and adaptable

SOCIAL MEDIA MANAGER

Roles & Responsibilities:

• - Manage and grow Phigora’s social presence across Instagram, TikTok, YouTube, and Facebook
• - Plan, publish, and optimize content while maintaining brand voice
• - Engage with the community (comments, DMs)
• - Track performance and adjust strategy based on insights

Collaborate on campaigns, launches, and influencer initiatives

Skills We Need:

• - Proven experience managing brand social accounts
• - Strong understanding of social platforms, trends, and analytics
• - Excellent copywriting and communication skills
• - Organized, proactive, and detail-oriented

WATCHMAKERS

Roles & Responsibilities:

• - Ensuring authenticity of watches upon receipt and communicating any issues to other departments.
• - Comprehensively repairing timepieces as necessary and on time including quartz, manual, and automatic movements.
• - Managing clear communications with team members to keep processes tight and to ensure on time and high quality delivery to customers.
• - Ensuring highest standards of quality, safety, and quality.

Skills We Need:

• - Extremely strong organizational, time management, and communication skills.
• - Ability to remain calm and organized despite a high volume workload.

REFINISHERS

Roles & Responsibilities:

• - Ability to handle delicate, high value watches
• - Pressure Test watches
• - Take apart and reassemble watches
• - Clean and polish watches
• - Make minor watch repairs to cases and bracelets
• - Maintain equipment and storage of chemicals

Skills We Need:

• - 2 Years of experience in refinishing watches
• - Ability to remain calm and organized despite a high volume workload
• - Ability to absorb new information quickly
• - Solid communication skills, verbally and written

WATCH TECHNICIANS

Roles & Responsibilities:

• - Casing and de-casing watches
• - Conducting various tests for watchmakers to prepare for authentication and final quality reviews before providing to customers
• - Data entry of watch / repair information
• - Support customer satisfaction and post-sale activities
• - Some Repairs and adjustments (e.g., crystals, pushers, changing batteries)
• - Cleaning watch components if required
• - Communicating proactively and consistently across departments, particularly regarding service issues and delays
• - Highly professional with heavy focus on quality of service

Skills We Need:

• - Ability and desire to learn, with talent in working with mechanics
• - Basic computer aptitude
• - Experience working with luxury brands is a plus
• - Close attention to detail and precision
• - Strong communication skills, verbally and written