Rolex Submariner

Frequently Asked Questions

Are the watches listed on Phigora genuine?

Phigora is committed to authenticity and quality. Every timepiece in our collection undergoes a meticulous inspection by our in-house. We offer only the finest pre-owned luxury watches in New York, because we understand that purchasing a luxury watch is an important decision. That’s why we want you to feel fully confident and secure in your purchase.

What payment methods do you accept online?

For Online Transactions we accept Credit Card (Visa, Master, American Express, Discover, Diners, Elo, JCB, UnionPay), Paypal, Affirm, Zelle, Trade-In, Cryptocurrency and Bank Transfer.

What is your Return Policy?

We have a very flexible return policy. You can return a watch for any reason within 7 days of receiving it, as long as it is unworn. There is a full refund with bank wire payments and a 4% restocking fee for credit card payments. Please see our full return policy for more information.

Are prices negotiable? Can I make an offer that is lower than the watch’s listed price?

Yes, As a buyer, you have the option to make an offer below the listed price by clicking on "Make an Offer." We can then choose to accept your offer or respond with a counteroffer.

Does your product come with Guarantee?

We proudly stand behind each of our pre-owned watches with the Phigora Guarantee. Every watch on our platform is carefully inspected and authenticated before being listed for sale. While not all pre-owned watches come with their original certificates, each piece is accompanied by a Phigora Certificate of Authenticity. This certificate guarantees the watch’s authenticity—or your money back.

Can I finance my watch?

Financing is available through Affirm with Buy now, pay over time. Checking your eligibility won't affect your credit.

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READ WHAT SOME OF OUR CUSTOMERS ARE SAYING

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Phigora

4.8

254 reviews on

AI Summary

Based on 254 reviews

Exceptional customer service: The staff, particularly Yacov and Theresa, are praised for their knowledge, responsiveness, and dedication to providing a smooth and stress-free shopping experience.;

Quick and efficient communication: Customers appreciate the fast response times and clear communication over WhatsApp, along with regular updates during the purchasing and shipping process.;

High-quality products and services: Phigora offers a.

Miguel Villazon

2 months ago

Verified

Absolutely fantastic shopping and customer service experience from beginning to end. My entire purchase with Phigora was done over their WhatsApp business account. I messaged them after seeing the Rolex I was looking for on their website. Their response time is extremely quick. They sent me pictures of the watch throughout the process and shipped out the watch over the July 4th weekend. Watch arrived extremely well packed, in fantastic condition, and exactly as advertised. Full set down to hangtags. Will definitely be returning to them for future purchases.

John Coulson

a week ago

Verified

I went here recently to purchase a Rolex Explorer 36mm, and I couldn’t be happier with the service. The Phigora team communicated very clearly over WhatsApp, and was able to give me a great offer on the watch I was trading in, especially compared to other watch stores I was considering. Very nice in person, and they honored the price discussed over WhatsApp (which was VERY fair by the way). I cannot recommend these people enough! Please buy from these people! I never write reviews, but the experience was definitely worth talking about! Well worth taking the train from Jersey to get here in person!

Jonathan Wright

Edited 2 months ago

Verified

Outstanding experience - and Yacov (sales lead for deal) was exceptional. Additionally, Yacov and team went the additional mile to accept a return and trade for a model which “better suited” my style and physical frame, both executed without issue and promptly. Would not hesitate to make another acquisition via him and team at Phigora.

Larry Fetzer

a month ago

Verified

⭐️⭐️⭐️⭐️⭐️ Theresa at Phigora is an absolute superstar! She was knowledgeable, responsive, and remembered every detail from our conversations, making the whole buying process smooth and stress-free. Even when I forgot my wife’s birthday until the last minute, Theresa went above and beyond to get the gift delivered on time. Thanks to her dedication and professionalism, everything turned out perfectly — she made me look like a hero! Honestly, if Theresa ever decides to switch careers, she could run air traffic control or negotiate peace treaties — because anyone who can juggle my panic, my procrastination, and still deliver flawless results is clearly operating at a world-class level.

Chris Morales

8 months ago

Verified

This store offers an exceptional shopping experience with a wide variety of high-quality products. The staff is friendly, knowledgeable, and always willing to help. The atmosphere is welcoming, and the service is efficient. Whether you're looking for something specific or browsing, it's a reliable and enjoyable place to shop! THANKYOU AGAIN ! Looking forward to more purchases in the future !

Dennis Kriesel

4 months ago

Verified

Was a really smooth purchasing experience. Holiday weekend delayed shipping but I was kept informed regarding shipping status and all my questions were answered. An excellent buying experience.

Peter Capozziello

a month ago

Verified

Great team to work with! Yakov was quick and efficient answering questions over email and phone. Phigora made it easy to review the watch information and specs then make the purchase remotely. Shipment was fast and easy with the Phigora team keeping me updated throughout the process.

Ariel Kohanim

2 months ago

Verified

Had a great experience with Phigora, especially thanks to George. He helped me find a vintage watch I’d been after for a while, worked with me on the price, and made sure it was serviced and pressure tested. Smooth, honest transaction. I’ll definitely be back for the next one.

Ailyn Lezama

5 months ago

Verified

I didn’t buy my watch here, but I came in to get it resized and they took care of it right away. Super friendly, professional, and they knew exactly what they were doing. The fit is perfect now—way more comfortable to wear. Even though I wasn’t a customer originally, they treated me like one and didn’t make a big deal out of it. I really appreciated the quick service and how easy the whole process was. Definitely recommend if you need any watch adjustments or repairs done right.

Reid Stone

5 months ago

Verified

Buying a watch without trying it on is difficult for many reasons. My experience was exceptional. I traded a watch on another that ended up not being what I thought. Mike was very understanding and made the return easy. I’ve worked with a lot of dealers and would highly recommend them for your next purchase.

Faran

2 months ago

Verified

Absolutely the BEST! SUPER FRIENDLY, courteous and respectful. They are experts in high end Swiss watch service and repair. Very nice comfortable place to wait while having your watch adjusted as well. This is the only place I'll go for servicing my watches.

Ariel Feldbrandt

4 months ago

Verified

Wonderful customer service, very knowledgeable and easy to deal with. Highly recommend for all your high-end jewelry needs.! If I could give 10 stars, I would❣️

PS MEDIA CO (Paula Stratigos)

7 months ago

Verified

"I had a fantastic experience at Phigora! I needed 2 links removed from my watch, and they took care of it quickly and didn't even charge me. Front Desk staff was incredibly pleasant and welcoming, making the whole visit even better! I highly recommend their excellent service!" - Paula for "Peter"

Chicago Gal

10 months ago

Verified

I had a fantastic experience purchasing my new watch from Phigora. They answered all my questions, sent me videos and photos of the watch, shipped quickly and the watch is beautiful. They polished it to perfection before shipping it to me and it looks brand new! It’s challenging purchasing a watch online, without being able to try it on. Purchasing from Phigora, with their generous return policy, gave me the peace of mind I needed making this pricey purchase. Highly recommend Phigora and will be buying from them again (and again).

Aaron Eiges

4 months ago

Verified

Great experience! I recently purchased a watch at Phigora. George at Phigora was knowledgeable, helpful and not at all pushy. I would definitely recommend them. My timepiece was as presented and delivery was quick and efficient. A terrific source for specialty watches!!!

Joel Hire

2 years ago

Verified

These guys made a first watch purchase so seamless and a throughly enjoyable experience. They went above and beyond with answering any questions, timelines and sent additional videos as and when I requested them. They cleaned it to perfection prior purchase and also swapped the strap for me. The guys I dealt with were calling me with any updates for peace of mind. They truly cared about by custom and comfort during the sale. I would highly recommend Phigora to any first time watch buyer and/or collector. They are the real deal and they have made my first watch purchase experience that little bit more special.

Jane Sumner

4 months ago

Verified

We were very happy with our purchase from Phigora. All the staff have been exceptionally helpful, and went above and beyond to make sure that everything went smoothly with our delivery. The watch was received beautifully packaged and in wonderfully clean and polished condition. 10/10 for service, friendliness and professionalism.

Nano Rendon

3 weeks ago

Verified

I got my watch exactly when I expected it, and it’s exactly what I wanted. When you buy something online, it can be a bit scary, but don’t worry, you’re getting a really good quality watch. I’ll recommend Phigora to family and friends!

Will Robertson

2 months ago

Verified

Great experience working with Phigora. I recently purchased a watch from overseas and Yakov and the team went above and beyond to source a piece for me on a tight deadline. Would definitely recommend

Christopher Funk

4 months ago

Verified

Bought an IWC from Phigora in May, 2025. Good communication and watch was exactly as described. Fast shipping to Texas. Highly recommend if they have what you're looking for.

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Collection: Rolex Submariner

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Frequently Asked Questions

Are the watches listed on Phigora genuine?