Buying a luxury watch is a big deal. We want you to feel confident and secure in your purchase. This is why we stand by all of our pre-owned watches. All of our items come with a Phigora Guarantee. Here are the things covered under it.
We want to alleviate any authenticity concerns or doubts you may have when purchasing a watch from us. Every item on our site is inspected and authenticated before it is listed for sale. While not every pre-owned watch comes with its original certificate, every item comes with a Phigora Certificate of Authenticity. This certificate guarantees the authenticity of the watch or your money back.
Returns & Refunds
We promise to do everything possible to make sure you are completely satisfied with your watch. But we also understand that sometimes it just may not be a good fit, or you simply do not like it. No worries. Unless otherwise indicated, you can return any watch for any reason within 14 days of receiving it. You will be refunded the full purchase price of the item. It’s as simple as that. We do ask that you do not alter any watch while it’s in your possession. No modified watch will be accepted as a return. This includes intentional modifications such as exchanged, removed, or added parts, as well as unintentional modifications such as scratches, dents, or mechanical tampering.
All watches on Phigora go through a rigorous inspection process. Watches are inspected by professional watchmakers before listing and again before shipping. All watches are serviced as needed. We offer a one year complimentary warranty for all our watches. The warranty applies only to the movement of the watch and not physical damage due to wear.
Please Contact Us with any questions and comments.